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    • Rod & Kin - Home
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    FAQ

    Frequently asked questions

    Everything you need to know about ordering, delivery, and returns. Can't find your answer? Email info@rodandkin.co and we'll help.

    Rod & Kin
    65 Audrey Ave, Oyster Bay, NY 11771

    Our collection is available online at rodandkin.co, and we currently ship within the United States only.

    Shipping is free on every US order — no minimum spend and no handling fees.

    Order processing takes 1–3 business days (Mon–Fri). After dispatch, delivery usually takes a further 4–7 business days, for an estimated total of around 5–10 business days. Full details are in our Shipping Policy.

    Yes. Once your order ships, we'll email you a tracking link so you can follow it from dispatch to your door.

    Orders can be changed or cancelled within 24 hours of being placed. After 24 hours, your order enters processing and can no longer be cancelled. To request a change or cancellation, email info@rodandkin.co with your order number as soon as possible.

    Our Information

    Company name: Rod & Kin

    Address: 65 Audrey Ave, Oyster Bay, NY 11771, United States

    Email: info@rodandkin.co

    Phone:+1 (516) 558-9520

    Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
    Response time: within 24 hours
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    About us

    Rod & Kin brings together everyday essentials for the whole home — from kitchen and storage to toys, pet supplies, outdoor gear and seasonal picks. We focus on practical, useful products that make daily life a little easier, all in one convenient place. Thanks for shopping with us.

    Follow @rodandkin for new arrivals and styling.
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    © 2026 Rod & Kin

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